Picking a Mover? Tips to Find a Reputable Company

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    Finding a mover can be a challenge. Good movers have ethical business practices, transparent rates, and excellent customer service. Identifying a moving company that has all these traits can take time and research. If you’re relocating and looking for a mover, here’s what you need to know about finding a reliable moving company.

    Residential Moving — Man Carrying Box in Lorton, VA

    Get Referrals

    Start by talking to people you know who have moved recently. Ask them about their movers, and find out if the experience was a good one. Ask specific questions such as:

    • Were the movers timely?
    • Did they break anything, and if so, how did they handle it?
    • Would you use this moving company again?
    • Would you refer this moving company to others?

    If the people you speak with were happy with their movers, get the company’s contact information. If they weren’t happy, find out the name of the movers so you’ll know who to avoid.

    Do Online Research

    Look online at different moving companies in your area. When looking at moving company websites, look for information such as:

    • Do they have a local address?
    • Does the website look professional?
    • Do they note any credentials, memberships, licenses, or certifications on their website?

    Look at customer testimonials and reviews. Pay attention to the critical reviews, not just the positive ones. Watch for patterns. If one person complains that the movers didn’t show up on time to start loading, this could be an anomaly. However, if many people complain about the same problem, this could be a sign of a chronic problem.

    Meet with the Mover in Person

    To make your decision, you’ll likely need a bid from the mover. This bid should be based on how much stuff you wish to move and where you ho. Some companies may give you a quote over the phone.

    For the quote to be accurate, the mover should see your possessions in person and ask questions. If the mover only wants to provide the quote over the phone, or if the mover insists they do not need to see your home, this can be a red flag.

    When you do meet in person, the mover should spend time with you creating an accurate inventory of your possessions. If they don’t ask questions, or if they make little effort to create an inventory, this too could be a red flag.

    Without an in-depth examination of your possessions, you have no way of knowing what your relocation will cost. If the mover does not need a detailed inventory to create a bid, this could be a sign that your mover has an arbitrary pricing method and could even be an indication of a scam.

    Get Multiple Quotes

    Meet with more than one mover, even if you’re happy with the first mover who comes to your home. Meeting with multiple professionals will give you a frame of reference that makes it easy to decide which mover is most reasonable and which makes you feel the most comfortable.

    Read the Contract

    Your mover should give a contract that lists their prices and fees, payment terms and due date, pick up times and days, and delivery information. Read the contract thoroughly, and ask your mover any questions you may have. Do not sign a contract that isn’t thorough and detailed.

    Check Credentials

    Licensing and business registration requirements for moving companies can vary from one state to another. Find out what your state requires, and ensure that the mover you choose has those credentials. Here in Virginia, movers must be certified, bonded, and insured.

    If you move out of state, your mover must have a federal Department of Transportation number, which they are required to post on their website. Check for this information when investigating movers.

    Contact Your Mover

    If you want a mover for an upcoming relocation, do your research. If you have questions about how to find a good mover in your area, contact Fairfax Transfer & Storage. We’ll be happy to answer your questions about finding a reputable mover in your area.

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    Movers showed up on time and did an exceptional job! They were careful with our furniture, wrapping everything to make sure it moved without damage. Staff were polite and hard-working. We were impressed with the service overall. Great job!

    - Michael Kunzler

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